Coin Master: Why haven’t I received the item(s) I purchased

It can be frustrating when your purchase doesn’t appear, especially when you’re eager to get back to the game. But don’t worry! Here’s a guide to help you track down your missing receipt, confirm your payment, and get your items as quickly as possible.

Didn’t Receive a Receipt? Here’s Why

If you didn’t get an App Store or Google Play receipt, it may be that your payment didn’t go through. In this case, reaching out to the relevant platform—like Apple or Google Play—is the best way to confirm the status of your payment.

Accessing Receipt Guides for Assistance

Need help locating a receipt? These guides can walk you through the steps:

• Apple – Locate your App Store receipts.

• Google Play – Find your purchase history and receipts in Google Play.

• Amazon – Get a copy of your Amazon transaction.

• PayPal – Access your PayPal purchase history.

• Moon Active – Check for game-specific transactions.

What to Do if Your Receipt Says “Pending”

A “Pending” status on your receipt indicates that your payment is still processing. Don’t worry—your items are on the way! You can expect to see them in your game soon.

Note for Android Users: If you’re using an Android device, you may want to check out specific articles for more information on pending payments through Google Play.

Steps to Take If You Still Don’t See Your Purchase

If you haven’t received your purchase even after following the above steps, try these quick solutions:

1. Exit and Restart the Game: Sometimes, simply restarting the app can refresh your purchase status and help items appear.
2. Verify Your Payment Status: Check with your bank or payment platform to ensure the payment went through without issues.

Need More Assistance?

If you’ve followed these steps and still haven’t received your items, our Support Team is here to help. Simply click ‘Send us a message’ at the bottom of the support page, and be sure to include a copy of your purchase receipt(s) for faster assistance.

With these steps, you should be able to resolve any issues with missing purchases and get back to enjoying your game hassle-free!