Gamers who are dealing with a bricked Meta Quest 2, 3, or 3S due to a recent update will be pleased to know that Meta is providing replacements for these VR headsets. While this news may bring relief to many Meta Quest owners, it might still be seen as a hassle by some, particularly those who are new to the platform.
Meta Quest devices usually receive regular updates, but it appears that a recent release has caused some issues. Users of the Meta Quest 2, 3, and 3S have reported that their headsets became unresponsive after the update. In response, Meta has started looking into the problem and initially recommended that users perform a hard reboot of their devices, although this fix hasn’t worked for everyone.
Meta is taking steps to rectify its earlier oversight by providing replacements to users who haven’t found success with the suggested fixes or updates. If players are still experiencing issues with their headsets, they can head over to Meta’s support site to request a replacement for the Meta Quest 2, Meta Quest 3, and Meta Quest 3S. It’s important for users to have some basic information ready, such as their account details and the serial number of their device. Some reports indicate that not all models may be included in the automated system’s coverage. If you find yourself in this situation, reaching out to support could lead to a replacement being issued.
Meta Quest Update Mishap Has Unfortunate Timing
Meta recently recognized this problem just days before Christmas, which probably has their team racing to come up with a solution. The holiday season is crucial for gaming companies, as many players receive consoles, games, and headsets as gifts. While seasoned users have mentioned difficulties when taking their headsets out of storage after the update, the more significant concern may be for new users. Those who received the Meta Quest as a present and are unable to get it functioning might choose to return it, potentially creating a negative impression for those who could have enjoyed the VR experience.
VP Mark Rabkin, who oversees both the Horizon OS and Meta teams, has shared that the majority of headsets are currently operational and won’t require replacement. While it’s understandably frustrating for users, it’s reassuring to know that Meta is addressing the problem and providing solutions for those affected. Hopefully, the issues from this update won’t happen again down the line.