When purchasing items in games, it’s essential to be aware of refund policies to avoid any misunderstandings. Our games follow a clear refund policy: all in-app purchases are non-refundable, as stated in our terms and conditions. However, if you experience any technical issues related to a recent purchase, our team is here to assist you. Here’s everything you need to know about addressing in-app purchase concerns and locating your receipts.
No Refund Policy for In-App Purchases
All items bought within our games fall under a non-refundable policy. This approach is standard across many apps and gaming platforms, ensuring transparency and clarity about the nature of these digital purchases. Once an item is bought and delivered, it is considered final and is not eligible for a refund.
Experiencing Technical Issues? We’re Here to Help
If you encounter technical difficulties with an in-app purchase, please reach out to our support team for assistance. To help expedite the process, we recommend including a copy of your purchase receipt with your request. This ensures that our team can quickly verify your purchase and assist you more effectively.
Where to Find Your Receipts
For your convenience, receipts for in-app purchases are stored by the payment platform you used. Below are some quick guides on how to locate your receipts depending on your payment method:
- Apple: Go to your iTunes or Apple ID account, where you’ll find a record of all purchases made.
- Google Play: Open your Google Play Store account, where you can view recent transactions, including app purchases.
- Amazon: Sign in to your Amazon account, where you can access a detailed history of your app-related purchases.
- PayPal: Log in to your PayPal account and locate the transaction details under recent activities for easy access.
- Moon Active: Contact our team directly for specific guidance if your purchase was made through Moon Active.
By knowing how to locate your receipts and understanding the in-app purchase policy, you can enjoy a seamless and informed experience with your favorite games.
Final Thoughts
In-app purchases bring added excitement and value to your gaming experience, and we want you to enjoy them worry-free. Remember, if any technical hiccups occur, our team is always ready to help. Just provide your receipt, and we’ll work to resolve your concerns swiftly. Happy gaming!