Online Community Specialist (Remote)

Company Overview
Our company is a leading global technology solutions provider dedicated to empowering businesses through innovative cloud services and digital transformation. With a culture rooted in collaboration, diversity, and continuous learning, we serve clients across finance, healthcare, and retail sectors. We are expanding our online community footprint and are seeking an experienced Online Community Specialist to join our remote team and drive engagement, advocacy, and brand loyalty.

Key Responsibilities
- Develop and implement a comprehensive community strategy that aligns with marketing and product goals.
- Moderate and nurture online forums, social media groups, and virtual events to foster meaningful conversations and user support.
- Create engaging content such as discussion prompts, tutorials, and polls that encourage member participation.
- Analyze community metrics, identify growth opportunities, and report insights to stakeholders.
- Collaborate with product, support, and content teams to surface user feedback and advocate for customer needs.
- Manage crisis communication within the community, ensuring timely and accurate responses to escalated issues.
- Drive community growth through outreach, partnerships, and referral programs.

Required Qualifications
- Bachelor’s degree in Communications, Marketing, or related field.
- Minimum of 3 years of experience managing online communities or social media platforms.
- Strong understanding of community-building tools (e.g., Discourse, Slack, Discord) and analytics platforms (Google Analytics, community dashboards).
- Excellent written and verbal communication skills, with the ability to craft clear, engaging, and brand-consistent content.
- Proven track record of increasing community engagement metrics (active users, post frequency, sentiment).
- Ability to work independently in a fully remote environment, managing multiple projects and deadlines.
- Experience in customer advocacy and support is highly desirable.

Desired Skills
- Familiarity with CRM and ticketing systems such as Zendesk or Freshdesk.
- Knowledge of SEO best practices for community content.
- Ability to create and edit multimedia content (images, GIFs, short videos).
- Experience with community gamification and rewards programs.
- Basic data visualization skills (Tableau, Power BI) to present insights.
- Multilingual capabilities to support a global user base.

Compensation & Benefits
Competitive annual salary range of $70,000 to $90,000, commensurate with experience.
Full‑time remote position with flexible hours and a 4‑day workweek option.
Comprehensive benefits package including health, dental, and vision insurance; 401(k) with company match; generous paid time off and parental leave.
Professional development stipend and access to online learning platforms.
Equity participation for high performers after the first year.

How to Apply
Interested candidates should submit a resume, cover letter, and a portfolio of community content or case studies that demonstrate measurable impact. Send all materials to careers@ourcompany.com with the subject line “Online Community Specialist Application – [Your Name].”
Applications will be reviewed on a rolling basis; early submissions are encouraged. We thank all applicants for their interest, but only those selected for an interview will be contacted.