European Consumer Centre Iceland

ECC-Iceland has expertise in various consumer topics regarding cross-border purchases.

First aid for consumers

We can provide consumers with information, guidance and even mediation.

Are you entitled to compensation

We provide information and guidance for consumers regarding possible compensations. If your flight is disrupted you could be entitled to standardized compensations.

Opening hours

We are open all weekdays, but you can see further information on our opening hours here below.

Published material

ECC-Net publishes various information material for consumers. The ECC-Net has published various reports you can view here on the website.

News and notifications

Here you can find the newest information from ECC-Iceland

Package travel

Alferð/Pakkaferð er samsettur pakki sem inniheldur alla vega tvö atriði af eftirtöldu: flutningi, gistingu eða annarri þjónustu við ferðamenn sem tekur til verulegs hluta ferðarinnar. Þá er það skilgreiningaratriði að þjónustan taki til alla vega 24 klukkustunda eða að í henni felist gisting. Dæmigerðar sólarlandaferðir sem keyptar eru í einum…

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Air passenger rights

Air Passenger Rights in the EU The European Commission recently released the results of a Eurobarometer survey on passenger rights in the European Union (EU). According to the survey, 43% of EU citizens who have travelled by air, longdistance rail, coach, ship or ferry in the previous 12 months (‘travellers’)…

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Hættur vegna ólöglegs niðurhals og hvernig er hægt að bregðast við þeim

Í tilefni af 15 ára afmæli ECC-Netsins þá hefur netið ákveðið að taka sérstakt málefni fyrir í hverjum mánuði. Í júnímánuði þá verður sjónum beint að ólöglegu niðurhali og streymisveitum á netinu. Streymisnotkun hefur aukist gífurlega síðustu árin og margir sem nýta sér þann valkost. Óprúttnir aðilar hafa séð sér…

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Website of ECC-Iceland temporary closed

Due to technical difficulties the website of ECC-Iceland is under maintenance. While we are working on getting our website back online we will use this website temporally. We hope this does not cause you too much inconvenience. If you have any questions you can always contact us via email ecc@ecciceland.is or on the phone +354 545-1200 during opening hours

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