30 ECC centres in Europe

The ECC-Net assists consumers that have cross-border problems with traders within the EU, Iceland, Norway and The UK. Free of charge!

Was you flight cancelled or delayed?

The ECC net have experts in air passenger rights and can advise you. Free of charge!

Passenger rights

Problem with a car rental?

We receive many cases each year regarding car rentals

European Consumer Centre Iceland

ECC-Iceland has expertise in various consumer topics regarding cross-border purchases.

First aid for consumers

We can provide consumers with information, guidance and even mediation.

Are you entitled to compensation

We provide information and guidance for consumers regarding possible compensations. If your flight is disrupted you could be entitled to standardized compensations.

Opening hours

We are open all weekdays, but you can see further information on our opening hours here below.

Published material

ECC-Net publishes various information material for consumers. The ECC-Net has published various reports you can view here on the website.

News and notifications

Here you can find the newest information from ECC-Iceland

Barst jólagjöfin sem þú keyptir ekki til þín?

December 22, 2020

Ef þú pantaðir og greiddir fyrir vöru á netinu með kreditkorti þá getur þú fengið peninginn tilbaka ef hún berst aldrei til þín. Neytendur geta farið fram á bakfærslu á færslunni (e. chargeback) hjá bankanum sínum ef seljandi getur ekki sýnt fram á að vara hafi verið afhend. Hinsvegar er…

Ný heimasíða ECC-Netsins

December 15, 2020

Í tilefni á 15 ára starfsafmæli ECC-Netsins þá hefur verið opnuð ný og glæsileg sameiginleg heimasíða ECC, en slóðin á hana er www.eccnet.eu. Á heimasíðunni mun verða hægt að nálgast helstu upplýsingar um ECC-Netið, kynningarefni og annan fróðleik. Heimasíðan mun halda áfram í þróun með það að markmiði að auka…

Support to more than 1 million European consumers: ECC-Net celebrates 15 years of cross-border consumer protection

November 20, 2020

What to do when your flight to Poland is cancelled? When the handbag you bought in Italy is damaged? When you are caught in a subscription trap? Since its creation, the European Consumer Centres Network (ECC-Net) has assisted more than one million consumers with issues like these. In the context…

Package travel

September 21, 2020

Alferð/Pakkaferð er samsettur pakki sem inniheldur alla vega tvö atriði af eftirtöldu: flutningi, gistingu eða annarri þjónustu við ferðamenn sem tekur til verulegs hluta ferðarinnar. Þá er það skilgreiningaratriði að þjónustan taki til alla vega 24 klukkustunda eða að í henni felist gisting. Dæmigerðar sólarlandaferðir sem keyptar eru í einum…

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