Category Archive : Uncategorized

Air Passenger Rights in the EU

The European Commission recently released the results of a Eurobarometer survey on passenger rights in the European Union (EU). According to the survey, 43% of EU citizens who have travelled by air, longdistance rail, coach, ship or ferry in the previous 12 months (‘travellers’) know that the EU has put in placerights for passengers.

Commissioner for Transport Adina Văleansaid: “The European Union is the only area in the world where citizens are protected by a full set of passenger rights. However, these rights need to be better known and easier to understand and enforced. Our rules should also provide more legal certainty to passengers and the industry. This is why the Commission proposed to modernise air and rail passenger rights. We now need Council and the European Parliament to swiftly reach agreement on them to ensure that people travelling in the EU are effectively protected.“

ECC Net and Air Passenger Rights

Across the EU, Norway, United Kingdom and Iceland, the European Consumer Centre Network (ECC-Net) assists consumers and offers a unique overview and reliable information about consumer affairs in the Internal Market which can be used for policy making in collaboration with European and national stakeholders.

In July, the ECC-Net will be focusing on this issue. The campaign is part of the 15-year anniversary of the ECC-Net, which is celebrated by raising awareness of 12 keys consumer issues over the year – a new one each month.With this campaign, the ECC-Net wants to provide to consumers reliable information for their Air passenger Rights and Thousands of consumers contact daily their national ECC asking for help regarding their passenger Rights. In 2020 ECC Net provides information and assistant in 22,687

Air Passenger Rights and COVID-19

Unfortunately, passengers and the European transport industry are hit hard by the Covid-19 outbreak. Containment measures of authorities, such as travel restrictions, lock-downs and quarantine zones, imply that transport may be one of the most severely affected sectors of this pandemic. The situation is stressful for many passengers, whose travel arrangements have been cancelled and/or who do not wish or are not allowed to travel anymore. 

The European Union (EU) is the only area in the world where citizens are protected by a full set of passenger rights, whether they travel by air, rail, bus and coach or ship.Given the unprecedented situation Europe has been experiencing due to the Covid-19 outbreak, the European Commission clarified by issuing Guidelines on EU passenger rights regulationsas well as the corresponding obligations for carriers. 

ECC Net received over of 25000 consumer queries relating to COVID19.

Í tilefni af 15 ára afmæli ECC-Netsins þá hefur netið ákveðið að taka sérstakt málefni fyrir í hverjum mánuði. Í júnímánuði þá verður sjónum beint að ólöglegu niðurhali og streymisveitum á netinu.

Streymisnotkun hefur aukist gífurlega síðustu árin og margir sem nýta sér þann valkost.

Óprúttnir aðilar hafa séð sér leik á borði og hafa sett upp falskar streymisveitur til að gabba neytendur. Hér að neðan má finna upplýsingabækling sem ECC í Austurríki gerði þar sem finna má ýmsan fróðleik um ólöglegar streymisveitur.

Vegna tæknilegra örðugleika þá liggur heimasíða ECC á Íslandi niðri. Á meðan verið er að vinna í að koma henni aftur í lag þá munum við nota þessa síðu tímabundið.

Við vonum að það valdi ekki of miklum óþægindum, en við bendum á að alltaf er hægt að hafa samband við okkur á opnunartíma í síma 545-1200 eða með tölvupósti á ecc@eccisland.is