Category Archive : Uncategorized

What to do when your flight to Poland is cancelled? When the handbag you bought in Italy is damaged? When you are caught in a subscription trap? Since its creation, the European Consumer Centres Network (ECC-Net) has assisted more than one million consumers with issues like these. In the context of COVID-19 outbreak alone, over 90,000 consumers turned to ECC-Net for help. Today, the Network celebrates its 15th anniversary.

An online event with European Commissioner Didier Reynders will be an opportunity to reflect on the achievements of the European consumer rights movement and discuss the way forward for effective consumer protection in Europe. The celebration occurs against the backdrop of a newly adopted Consumer Agenda, which outlines the Commission priorities in consumer policy for the coming five years. The event is a unique gathering of key stakeholders in the field bringing together senior officials from the European Commission, consumer representatives, enforcement authorities, young journalists, academics and more.

On Twitter, the network will tweet live under #15yearsECCNet.

“An essential feature for the Union’s consumer cooperation”

Commissioner Didier Reynders wishes ECC-Net a happy birthday by saying: „I am convinced that the European Consumer Centres Network with its practical support to consumers will remain in the future an essential feature of the Union’s consumer cooperation”.

Petra de Sutter, former IMCO chair and current Deputy Prime Minister of Belgium, adds: „I can‘t help but support the work that the centres undertake on a daily basis. We as legislators can make as many regulations as we want to protect consumers. Nevertheless, consumers have to be aware of the existence of this protection”.

Website launch, report on 15 years of milestones and a look into the future

On the 21st of November, the Network launches its website www.eccnet.eu where a report on 15 years of milestones and ECC Net achievements will be available. A chapter dedicated to the future sets out a vision for the network offering improved service to consumers in a digitalised world and striving to support and promote sustainable consumption.

With this anniversary, ECC-Net comes of age as an established, respected and essential player in European consumer protection. We look forward to the next one million European consumers we will assist”, says Bianca Schulz, director of European Consumer Centre France.

The ECC-Net is committed to working closely with stakeholders and the business sector, as part of an integrated consumer protection team. It will continue to highlight the lived experiences and expressed needs of consumers in the context of policymaking, implementation and enforcement. The network will also work proactively on the European Green Deal and the Digital Agenda by investing in awareness-raising campaigns.

Context:

Each EU country as well as Iceland, Norway and the United Kingdom has a European Consumer Centre and together they form ECC-Net. ECC-Net informs consumers in Europe about their rights and provides free help with cross-border problems.

Alferð/Pakkaferð er samsettur pakki sem inniheldur alla vega tvö atriði af eftirtöldu: flutningi, gistingu eða annarri þjónustu við ferðamenn sem tekur til verulegs hluta ferðarinnar. Þá er það skilgreiningaratriði að þjónustan taki til alla vega 24 klukkustunda eða að í henni felist gisting.

Dæmigerðar sólarlandaferðir sem keyptar eru í einum pakka (iðulega flug og gisting og jafnvel hálft eða fullt fæði) teljast því t.a.m. vera alferðir.

Um alferðir gilda sérstök lög sem Neytendastofa hefur eftirlit með. Alferðalögin byggja á sérstakri Evróputilskipun um pakkaferðir, sem var sett í þeim tilgangi að samræma reglur aðildarríkjanna um pakkaferðir, og má því ætla að réttindi neytenda við kaup á alferð séu sambærileg í öllum aðildarríkjum EES. Alferðalögin kveða m.a. á um ýmis vanefndaúrræði neytenda ef ferðin er ekki eins og um var samið en gott er að hafa í huga að hafi neytendur eitthvað við framkvæmd alferðar að athuga er ákaflega mikilvægt að kvarta strax við fararstjóra eða ferðasala.

ECC-Netið hefur nú gefið út upplýsingabækling varðandi pakkaferðir sem hægt er að nálgast hér.

Air Passenger Rights in the EU

The European Commission recently released the results of a Eurobarometer survey on passenger rights in the European Union (EU). According to the survey, 43% of EU citizens who have travelled by air, longdistance rail, coach, ship or ferry in the previous 12 months (‘travellers’) know that the EU has put in placerights for passengers.

Commissioner for Transport Adina Văleansaid: “The European Union is the only area in the world where citizens are protected by a full set of passenger rights. However, these rights need to be better known and easier to understand and enforced. Our rules should also provide more legal certainty to passengers and the industry. This is why the Commission proposed to modernise air and rail passenger rights. We now need Council and the European Parliament to swiftly reach agreement on them to ensure that people travelling in the EU are effectively protected.“

ECC Net and Air Passenger Rights

Across the EU, Norway, United Kingdom and Iceland, the European Consumer Centre Network (ECC-Net) assists consumers and offers a unique overview and reliable information about consumer affairs in the Internal Market which can be used for policy making in collaboration with European and national stakeholders.

In July, the ECC-Net will be focusing on this issue. The campaign is part of the 15-year anniversary of the ECC-Net, which is celebrated by raising awareness of 12 keys consumer issues over the year – a new one each month.With this campaign, the ECC-Net wants to provide to consumers reliable information for their Air passenger Rights and Thousands of consumers contact daily their national ECC asking for help regarding their passenger Rights. In 2020 ECC Net provides information and assistant in 22,687

Air Passenger Rights and COVID-19

Unfortunately, passengers and the European transport industry are hit hard by the Covid-19 outbreak. Containment measures of authorities, such as travel restrictions, lock-downs and quarantine zones, imply that transport may be one of the most severely affected sectors of this pandemic. The situation is stressful for many passengers, whose travel arrangements have been cancelled and/or who do not wish or are not allowed to travel anymore. 

The European Union (EU) is the only area in the world where citizens are protected by a full set of passenger rights, whether they travel by air, rail, bus and coach or ship.Given the unprecedented situation Europe has been experiencing due to the Covid-19 outbreak, the European Commission clarified by issuing Guidelines on EU passenger rights regulationsas well as the corresponding obligations for carriers. 

ECC Net received over of 25000 consumer queries relating to COVID19.

Í tilefni af 15 ára afmæli ECC-Netsins þá hefur netið ákveðið að taka sérstakt málefni fyrir í hverjum mánuði. Í júnímánuði þá verður sjónum beint að ólöglegu niðurhali og streymisveitum á netinu.

Streymisnotkun hefur aukist gífurlega síðustu árin og margir sem nýta sér þann valkost.

Óprúttnir aðilar hafa séð sér leik á borði og hafa sett upp falskar streymisveitur til að gabba neytendur. Hér að neðan má finna upplýsingabækling sem ECC í Austurríki gerði þar sem finna má ýmsan fróðleik um ólöglegar streymisveitur.

Vegna tæknilegra örðugleika þá liggur heimasíða ECC á Íslandi niðri. Á meðan verið er að vinna í að koma henni aftur í lag þá munum við nota þessa síðu tímabundið.

Við vonum að það valdi ekki of miklum óþægindum, en við bendum á að alltaf er hægt að hafa samband við okkur á opnunartíma í síma 545-1200 eða með tölvupósti á ecc@eccisland.is