Author: Vefstjori

ECC í Pólandi hefur tekið saman upplýsingaskjöl um helstu réttindi neytenda sem talið er að geti komið flóttamönnum frá Úkraínu að gagni. Í upplýsingaskjölunum hér að neðan eru tekin saman helstu réttindi neytenda og ferðamanna. Yfirleitt er löggjöfin nokkuð sambærileg innan landa ESB (á Íslandi og Noregi), en það gæti í einhverjum tilvikum verið smá blæbrigðamunur. 

Skjölin eru aðgengileg á ensku og úkraínsku.

Інформація щодо прав споживачів і подорожей доступна українською мовою

Європейський споживчий центр у Польщі розпочав роботу щодо визначення та перекладу основної правової інформації про споживача, яка може бути важливою для біженців з України, які прибувають до ЄС. Наведені нижче інформаційні бюлетені підсумовують різні проблеми щодо прав споживачів та подорожей для біженців з України та тих, хто їм допомагає. Інформаційні бюлетені містять інформацію як англійською, так і українською мовами.

ДОГОВОРИ НА ПРОЖИВАННЯ В ЄС

Long-term and short-term accommodation in the EU

Включає інформацію про:

  • Короткострокове проживання (готелі, хостели)
  • Довгострокове проживання (договори оренди/найму)

Довгострокове та короткострокове проживання в ЄС_UA.pdf

Long-term and short-term accommodation in the EU EN.pdf

ЗАЛИШАТИСЯ НА ЗВ’ЯЗКУ

Mobile phone service in the EU 

Включає інформацію про:

  • Реєстрацію SIM-карти
  • Поради щодо вибору постачальника послуг мобільного зв’язку

ПОСЛУГИ МОБІЛЬНОГО ТЕЛЕФОНУ В ЄС_UA.pdf

MOBILE PHONE SERVICES IN THE EU

ВАШЕ ПРАВО НА ОСНОВНИЙ БАНКІВСЬКИЙ РАХУНОК

Right to a basic bank account

Включає інформацію про:

  • Як відкрити банківський рахунок в ЄС
  • Для чого саме може знадобитись банківський рахунок?

ВАШЕ ПРАВО НА ОСНОВНИЙ БАНКІВСЬКИЙ РАХУНОК

YOUR RIGHT TO A BASIC BANK ACCOUNT

ПРАВА ПАСАЖИРІВ В ЄС

Passenger rights in the EU (general and air travel)

Включає інформацію про:

  • Права пасажирів повітряного транспорту (скасування рейсу, затримка, відмова у посадці, проблеми з багажем)
  • Права авіапасажирів з інвалідністю або обмеженою рухливістю

ПРАВА ПАСАЖИРІВ ПОВІТРЯНИХ СУДЕН

AIR PASSENGER RIGHTS IN THE EU

ПРАВА ПАСАЖИРІВ (ПОЇЗДИ, АВТОБУСИ ТА ЧОВНИ)

Passenger rights (trains, coaches and boats)

Включає інформацію про:

  • Залізничний, автобусний та водний транспорт (наприклад, пороми)
  • Повернення коштів та зміна маршруту

ПРАВА ПАСАЖИРІВ (ПОЇЗДИ, АВТОБУСИ ТА ЧОВНИ)

PASSENGER RIGHTS (TRAINS, COACHES & BOATS)

ОРЕНДА АВТОМОБІЛІВ В ЄС

Renting a car in the EU

Включає інформацію про:

  • Міжнародні водійські права
  • Оплату кредитною або дебетовою карткою
  • Депозити та страхування
  • Скасування

ОРЕНДА АВТОМОБІЛІВ В ЄС

CAR RENTAL IN THE EU

ЮРИДИЧНІ ТА КОМЕРЦІЙНІ ГАРАНТІЇ

Legal and commercial guarantees

Включає інформацію про:

  • Купівлю товарів в ЄС
  • Невідповідність (дефектні продукти, неправильний опис продукту тощо)
  • Юридичну гарантію
  • Повернення та ремонт

ЮРИДИЧНІ ТА КОМЕРЦІЙНІ ГАРАНТІЇ

LEGAL AND COMMERCIAL GUARANTEES

ПРАВО НА СКАСУВАННЯ (ВІДМОВА ВІД ДОГОВОРУ)

Cancellation rights (cooling-off period)

Включає інформацію про:

  • Повернення придбаного товару
  • Вимоги щодо надання інформації про продавця

ПРАВО НА СКАСУВАННЯ (ВІДМОВА ВІД ДОГОВОРУ)

CANCELLATION (COOLING OFF) RIGHTS

Europe Day is celebrated 9th of May each year. On that date in 1950 Robert Schuman, then the foreign minister of France, presented a declaration proposing the creation of a European Coal and Steel Community – which you could say was the beginning of The European Union.

The European Union has for example proposed multiple legislation to protect consumers in Europe.

 

Below is a video showing some of the legislation from the EU

The European Consumer Centres Network issues a warning over scam emails using ECC names and logos. The emails state the recipient has fallen victim to a fraudulent broker and claim to offer help. These emails are fake and were not sent by an ECC-Net office. Have you received a suspicious email? Read about what you can do.

What to look out for

Cybercriminals use phishing emails to ‘fish’ for sensitive information and to steal money. A recent fake email states the recipient has fallen victim to a fraudulent broker based in Cyprus. The email claims to offer help in retrieving the lost investment and asks the recipient to provide details of a bank transaction. The email may also include a fake ‘contract’, which states that the recipient of the email is liable to pay a sum of money in certain cases.

The recent fake email uses names and personal details of employees of the European Consumer Centre in Cyprus. The emails also use ECC and European Union logos. ECC Cyprus has filed a report with the Cyprus police, who are investigating the case.

Important information

  • A European Consumer Centre will never ask you for a payment. All ECC services are completely free of charge.
  • A European Consumer Centre will never send you unsolicited emails offering services. You will only be contacted by an ECC if you yourself have contacted the ECC first.
  • Are you currently receiving help from a local ECC? Please note that you will only be in contact with ECC employees from your local ECC, not with ECC employees from other countries in the network.

Actions you can take

 Have you spotted a suspicious email? Do not respond to the email, click on any links or open any attachments. Find the official contact details for your local European Consumer Centre and contact them. Your local ECC will be able to tell you whether an email is genuine and can help warn other consumers about the scam email if necessary.

From customisable jewellery to real leather belts and life experience boxes, Valentine's Day gift ideas are flourishing on the Internet. But there is only one step from love to purchase and from purchase to scam. To avoid being hit in the heart by an arrow other than cupid's, the European Consumer Centre Iceland delivers useful advice.

Beware of dropshipping sites to buy a gift for Valentine's Day

If you've spotted the perfect gift on the Internet, thanks in particular to the advice of influencers, beware! It may be sold on a dropshipping site.

Dropshipping is when an online seller presents a product, takes and collects the order and then pays the manufacturer, often based in Asia, to deliver the product directly to the buyer. While this practice is legal in Iceland, it often leads to unpleasant surprises. Delivery times can be very long, the product delivered might be of poor quality or even counterfeit and you may even have to pay customs fees to receive your order.

To avoid falling into the dropshipping trap, it is best to check the seriousness of the seller, read the general conditions and compare prices with other sites before ordering.

Be sure before buying a personalised gift online

Although in principle you always have 14 days to change your mind after a distance purchase, there are exceptions. These exceptions include the purchase of products that you have asked to be personalised or a leisure service on a specific date.

So think twice before ordering a bracelet engraved with your sweetheart’s first name or a phone case with a photo of your date or a concert ticket for your loved one’s favourite band. It will be impossible to return it to the seller and ask for a refund.  

The office of ECC-Iceland will be closed on the following dates:

23th of December
24th of December
31st of December

On other dates normal office opening. You can always send us an email to ecc@ecciceland.is, where we will answer at the earliest opportunity..

The European Consumer Centres Network (ECC-Net)’s brand new website, eccnet.eu, provides information on all relevant issues and dilemmas for European consumers. An international team of ECC-Net members from the Netherlands, Ireland, Sweden, Italy, Cyprus and Germany worked together to produce a hub of consumer rights information and the best user-friendly digital platform to learn about your consumer entitlements in the EU and EEA.

 

The European Consumer Centre Network (ECC-Net) offers European consumers advice on their consumer rights and legal protections when shopping and travelling in another European Union Member State or European Economic Area country. Head over to the website for practical guidance on how to exercise your consumer rights and where to turn to for help when something goes wrong

How we help
We will assist by trying to find an amicable out-of-court solution to a consumer-business dispute by liaising directly with the business you have a problem with. We will ensure that you are informed of your rights and receive expert assistance in your language.

Contact us
Alongside a wealth of information, at eccnet.eu you will find the contact details of all European Consumer Centres in the EU and selected EEA countries - Norway and Iceland - where you can get in touch with a question or to submit a complaint about a cross-border business.

Many people (young and older) purchase advent calendar to countdown to Christmas.

Many people (young and older) purchase advent calendar to countdown to Christmas. The ECC-Net has made their own calendar where we will publish information about consumer rights. The Calendar is available on ECC-Iceland´s Twitter account, that can be found here:

The Annual report for the year 2020 has been published and can be found here. here.

ECC-Iceland received a record high number of cases in the year 2020, which can in most part be explained due to the COVID-19 pandemic and the impact it had on travel.

Further information is provided by Ívar Halldórsson, director of ECC-Iceland.

Czech Airlines have now been declared bankrupt by the court in Prague. Consumers have until 10th of may to declare their claims against the airline.

The consumers that have a claim to the airline (for example refund of cancelled flights) can send their claims by letter mail to the address:

Městský soud v Praze
pracoviště Slezská 9
120 00 Praha 2
Česká republika

https://justice.cz/web/mestsky-soud-v-praze/kontakty-podrobnosti?clanek=kontaktni-osoby-mestskeho-soudu-v-praze-pracoviste-slezska

They can also send the claim via email with a certified electrical signature to the address: podatelna@msoud.pha.justice.cz

According to the rules in The Czech Republic, foreign claims must describe, reason and show their financial claims in the the Czech languageTherefore consumers cannot send a claim in English for example.

To make consumers easier to file a complaint against the bankrupt estate, ECC-CZ has made a form that consumers can use. In one form information has been prewritten regarding the company and consumers must only fill out the columns that are missing. In the other form there is a model and English description of what information is needed in each column. You can get the form hereModelEnglish translation).

It is worth to mention that we do not know what the financial situation is with the airline or how likely/unlikely it is that anything will be paid in general claims. 

If we receive further information from our colleagues in The Czech Republic, we will put further information on our website.

Framkvæmdastjórn Evrópusambandsins hefur nú hleypt af stað herferðinni „Þín framtíð. Þitt val“ (Your future. Your choice).

Átakið felur í sér birtingu á fjórum myndböndum sem eiga að stuðla að því að neytendur innan Evrópusambandsins, í Noregi og á Íslandi taki betur upplýstar ákvarðanir í hinum ýmsu neytendamálum. Átakinu er hleypt af stað í dag, á Alþjóðadegi neytendaréttar sem haldinn er hátíðlegur um allan heim þann 15. mars ár hvert.

COVID-19 heimsfaraldurinn hefur sýnt að stafrænar lausnir geta boðið upp á mikla möguleika fyrir fyrirtæki og neytendur, en einnig eru ýmsar hættur sem þar geta leynst svo sem svikastarfsemi. Heimsfaraldurinn hefur einnig stuðlað að aukinni þörf fyrir bættu fjármálalæsi.  

Hægt er að sjá myndböndin hér að neðan, en þau skiptast eftir flokkunum NetöryggiFjármálalæsiGagnavernd og Sjálfbær neysla. Hægt er að kynna sér herferðina nánar á eftirfarandi hlekk:

https://ec.europa.eu/info/consumer-resource

Netöryggi

Fjármálalæsi

Gagnavernd

Sjálfbær neysla