Shopping Online

Safer Internet Day

Tuesday, February 13, 2018 - 13:30
English

Safer Internet Day is celebrated every year in February. It’s a day when organisations help to raise awareness about online safety issues.

This year the ECC-Net has put together six good tips on how to detect a fake online shop. 

 

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Ticket purchase on the internet

Wednesday, June 28, 2017 - 13:45
English

Consumers use the internet more frequently to buy tickets for various events. In Portugal there are several events during the summer and attract people for all over the world. Occasionally ECC-Portugal receive complaints that arise from bad practices and frauds in the tickets ‘sales. Due to that reason ECC-Portugal has published some good advice that you can view in the document below.

 

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10 TIPS TO AVOID BUYING FAKE PRODUCTS ON THE INTERNET

Wednesday, March 15, 2017 - 14:15
English

March 15 is the World Consumer Day. At this special occasion, the European Consumer Centres Network (ECC-Net) publishes 10 things to look out for to avoid buying fake products. Though having traditionally targeted the luxury market, counterfeit products have now touched all consumer products such as medicine, cosmetics, children’s toys, shoes or automobile parts and are easily accessible thanks to online commerce. These online bargains seem incredibly attractive. ECC-Net advises not to buy counterfeit goods! Fake products may pose health, safety and financial risks to consumers.

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Safe Internet day 2017

Tuesday, February 7, 2017 - 13:30
English

Today is the Safer Internet Day, which aims to promote safer and more responsible use of the internet and smartphones, especially among children and young people. Safer Internet Day is celebrated every year in February, with the aim to raise awareness about online safety issues, to educate not just children, but also give parents the extra knowledge they need to use the internet safer and better protect children.

The ECC-net has on this occasion put together „The 5 Commandments For Safer Internet Use“.

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Car Rental Company Bankruptcy

04/01/2016 - 10:30
English

A French consumer booked a car on-line and paid approx. 300.000 ISK in advance. When he arrived at the premises two months later the rental company was closed and the telephone disconnected. So the consumer turned to the ECC-Net in an effort to get a refund. After the ECC had tried by phone and mail to contact the company – and the phones weren´t answered and the letters sent back – it was decided to look further into the matter. It then became clear that the company had actually been declared bankrupt four days before the consumer booked his car.

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Cancellation of a rental car

04/01/2016 - 10:15
English

A French tourist rented a car in Iceland via booking site. He had to pay a portion of the rental price immediately but according to the terms of the booking site a cancellation with full refund was possible up until 24 hours before the scheduled start of the rental period. As it happened the consumer had to cancel the lease within the time limit so he asked for a refund in accordance with the terms. As his demands had no effect he turned to the ECC-Net, and after ECC-Iceland intervened the consumer got a full refund. 

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