About the ECC-Net

Our history

Tuesday, August 9, 2016 - 13:30

10 years of engagement for better consumer protection across borders


The ECC-Net is born from the merger of the Extrajudicial Settlement of Consumer Disputes (EEJ-Net) and European Consumer Infocentres (Euroguichet) networks. It is an example of the collaboration between the national and EU levels, as ECCs are hosted by public bodies or non-profit organisations in the Member States, Iceland and Norway and co-financed by the European Union.

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Our values

Tuesday, August 9, 2016 - 13:15

Working professionally to reach amicable solutions while ensuring transparency, impartiality and confidentiality for consumers and traders


We do our best to make sure that consumers receive the adequate information, advice or assistance. We put them at the centre of our operations as we actively strive to anticipate their needs and deliver the most accurate information or services.


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Our mission

Monday, August 8, 2016 - 11:45

Increasing trust in EU cross-border commerce

The mission of the European Consumer Centres (ECC-Net) is to provide free help and advice for consumers across the EU, Norway and Iceland, for those having problems with cross-border purchases.

Fundamentally we contribute to enabling consumers to better understand and assert their rights as European citizens, and make the most of Europe's Internal Market.

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10 years serving Europe's Consumers

Tuesday, December 15, 2015 - 17:45

2015 marks the 10 years anniversary of the network of European Consumer Centres (the ECC- Net) established in all 28 Member States of the European Union, Norway and Iceland and co-funded by the EU consumer Programme. Over the last 10 years, ECCs received more than 650,000 requests for information about their EU consumer rights - up 30 % between 2012 and 2014, and assisted about 300,000 consumers to deal with specific complaints relating to a cross border purchase– up 16 % in the same period.

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