No luggage for Christmas

Monday, December 7, 2015 - 18:15
English

A woman from Luxembourg travelled to Iceland during Christmas to visit her relatives. Her luggage was delayed for six days and when it finally arrived the suitcase was damaged, as was some of its content. The woman needed to buy a new suitcase and some clothes to wear for Christmas and claimed compensation from the airline, which refused to pay her. The woman contacted ECC-Luxembourg that forwarded the case to ECC-Iceland and finally the airline compensated the woman for her damage.

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