File a complaint


Please go over the checklist to find out if your complaint falls under our services

  • Does your complaint regard a trader based in another country in the EU or Norway?
  • Did you purchase the service or product as a consumer - not as a trader or in relation to your trade of profession? 
  • Have you already submitted your complaint in writing to the trader and not received an amicable solution - or an answer within two weeks?

If you complaint falls under the above, then you can send your complaint to


Assessment of your complaint

In order for us to assess your complaint, you must provide us with all relevant information and documents, such as:

  • Your contact information
  • Contact information about the trader
  • Clear description of your complaint
  • Your preferred solution
  • Copy of the contract
  • Copy of your receipt
  • Any correspondence between you and the trader.

Need assistance?

If you need any help with submitting your complaint or if you have any further questions about the ECC-Net please contact us via email or by calling 00354-545-1200.