Can I return a product I bought on-line, even if there´s nothing wrong with it?


Yes, when you buy a product on-line from a trader within the EEA you have 14 days after receipt of the good or service to make a final decision whether or not to keep it, you don´t have to give the trader any specific reason for changing your mind, but you need to notify him of your decision within the time limit. You are entitled to a refund of the entire amount but you will have to pay for the cost of returning the item yourself. However keep in mind that this rule does not apply to internet auctions or to transport, accommodation, catering or leisure services bookings. Furthermore it does not apply to dvds, cds, software etc. if the seal has been broken, or if a product has been specially made to fit your specific needs. 

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