Roaming charges

It is quite simple to use your mobile phone while abroad, the phone simply connects to a network in the country you’re visiting and then your home operator charges you for the usage abroad. A few years ago phoning home from abroad was so expensive that phone cost could easily be a substantial part of the total travelling cost! Using your phone abroad is still more expensive than using it at home, but thanks to the EU’s mobile roaming regulation there are limits to what phone companies can charge you when making calls home from another country within the EEA. Please keep in mind that those price caps only apply within the EEA, so when using your mobile in other countries, such as the USA, the cost can still be very high. 

Related News

Air Berlin Bankruptcy

According to ECC in Germany Air Berlin has on 15th of August 2017 applied for liquidation procedure with the courts in Germany. Currently the liquidation process has not been started through the courts, as the airline received funding from the German State to continue operations for the next three months.


Your views on healthcare in Europe

We’re interested in your views on receiving medical treatment in other European countries. If you’ve never received healthcare abroad, are you aware of the options and might you consider this in the future? If you have received urgent healthcare while visiting another European country, or travelled abroad specifically for planned treatment, what was your experience?


Ticket purchase on the internet

Consumers use the internet more frequently to buy tickets for various events. In Portugal there are several events during the summer and attract people for all over the world. Occasionally ECC-Portugal receive complaints that arise from bad practices and frauds in the tickets ‘sales. Due to that reason ECC-Portugal has published some good advice that you can view in the document below.