Related Questions & Answers

ECC-Net is a network that operates in all EU countries as well as Norway and Iceland. The role of the net is to advise and assist consumers that are having trouble regarding cross-border purchases from traders in another EU-country. 


No, the ECC-Net only offers assistance to consumers when making cross-border purchases, not domestic ones. In such cases you should turn to the Consumers‘ Association of Iceland. 


It is best to complain to the trader before you contact your ECC-centre. Possibly the trader has just made an honest mistake or is quite willing to repair any fault the product might have. It is also best to complain in writing so that you have proof of your complaint.


Yes, in most cases. The European Union has agreed on a number of pieces of legislation that protect consumers in all member states, on grounds of the EEA-agreement Iceland too has implemented these directives and regulations. For example the Sale of Goods and Associated Guarantees Directive 99/44/EC states that goods sold must comply with the description given by the seller.  Furthermore the regulation concerning air passengers’ rights and regulation on roaming charges apply throughout the EEA (EU-countries plus Iceland and Norway). However some of these European rules are just minimum rules and full harmonisation is not required, this means that in some cases domestic legislation concerning consumer protection can vary (that is some countries take consumer protection even further) slightly between countries. 


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