There are several public authorities handling market surveillance and enforcement in Iceland, and you can find a list of the main ones and their websites under “Links”. However mainly these public bodies do not handle individual claims, that is individuals can of course submit complaints regarding breach of law, but would in general not get a decision on their individual right from these bodies. So a government agency might say that the trader was in breach of the law, and that a fine should be paid, but not that the trader should refund the consumer. An important exception to this is the Icelandic Transport Authority which handles individual claims concerning air passengers’ rights.
Wednesday, February 17, 2016 - 15:36
The Ruling Committee in Travel Industry Matters is a joint project of the Consumers’ Association (NS) and the Icelandic Travel Industry Association (SAF). Among SAF’s members are airlines, travel agencies, car rentals, hotels, restaurants and recreational service providers. The committee operates in accordance with an agreement between these two parties and rules on consumer disputes with members of SAF.