Before renting a car

When looking for the best price, check what is included in the price quote. Sometimes the online quote only contains the basics. Make sure you check what is included in the final quote and what is not.

Check the price of extras that you may need during you rental, child seat, additional driver etc.

Pay special attention to the fuel policy of the car rental company and make sure it is clearly explained to you before you confirm the booking. ◦ In Iceland most car rentals operate by the “collect full-return full” policy. That means that the vehicle should be provided with a full tank of fuel and it is the consumer´s responsibility to refuel the car before returning it. If the vehicle is not returned with a full tank, the consumer will bear the cost of refuelling and the car rental can charge a fill up fee.

Check the cancellation policy. If an unexpected situation arises it can be very unfortunate if you cannot cancel your car rental reservation.

Check for any restrictions. Here in Iceland many car rentals have restrictions about certain mountain roads that you are not allowed to drive the rented car. Also many roads are only suited for four-wheel-drive and the condition of roads can vary depending on the season and the weather. 

Related News

Travel Leaflet for European Consumers

The European Commission has recently published a travel leaflet containing advice for consumers in Europe. The leaflet contains advice on various subjects such as car rental, air passengers rights, booking on-line et cetera, as well as several success stories about European consumers. Also the leaflet can come in handy as a travel notebook.

An overview of the Ruling Committee in...

The Ruling Committee in Travel Industry Matters is a joint project of the Consumers’ Association (NS) and the Icelandic Travel Industry Association (SAF). Among SAF’s members are airlines, travel agencies, car rentals, hotels, restaurants and recreational service providers. The committee operates in accordance with an agreement between these two parties and rules on consumer disputes with members of SAF.

Car Rental Season

Summer is the main tourism season in Iceland and so ECC-Iceland is very busy during summer and fall answering queries from tourists who have had some problems regarding car rental. In many cases there have been, or the rental company claims there are, some damages to the rented vehicle. Sadly such cases do occur even if all preventive measures are taken but it is still good to keep in mind some golden rules when renting a car to minimize the risk of anything unsuspected happening:

Before ordering