Right to assistance

Even if a flight is delayed or cancelled due to exceptional circumstances (such as some workers´ strikes, weather, natural disasters) passengers enjoy certain rights.

 If a flight is delayed for a period of:

• 2 hours or more on a 1.500 km long flight or shorter

• 3 hours or more on a 1.500 – 3.500 km long flight

• 4 hours or more on a flight longer than 3.500 km

then the operating air carrier shall offer the passengers meals and refreshments in accordance to the length of the delay, hotel accommodation if needed and transportation between hotel and airport, and the chance to make two phone calls, send e-mail, text- or fax message.

The operating air carrier shall offer the passenger the care and assistance he is entitled to, that is the initiative shall come from the air carrier. If a passenger is not offered assistance he can claim the cost incurred by having to buy meals and refreshments, from the operating air carrier if the cost is not excessive.

The right to care and assistance is always in place even if delay or cancellation is caused by extraordinary circumstances.

Related News

WOW Air ceases operation

Update 28/3/19 14:50 - WOW AIR has filed for bankruptcy. We will provide information about the currator and where consumers can file their claims as soon as it will be made public. 


This morning the Icelandic airline WOW AIR sent out a press release that the company has ceased operations. All flights today with WOW AIR has been cancelled.

See the press release here

Strike with Icelandair staff postponed...

On 17th of December Icelandair mechanics went on a strike from 6:00. This has affected many flights to and from Iceland for those passengers travelling with Icelandair. This morning an agreement was reached with the Icelandic Mechanics Association and is now pending a vote with the association.

As a result the strike has been postponed for the time being and Icelandair is now working on recovering from the disruption. For further information about affected flights please see the announcement website of Icelandair:

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