Even if a flight is delayed or cancelled due to exceptional circumstances (such as some workers´ strikes, weather, natural disasters) passengers enjoy certain rights.
If a flight is delayed for a period of:
• 2 hours or more on a 1.500 km long flight or shorter
• 3 hours or more on a 1.500 – 3.500 km long flight
• 4 hours or more on a flight longer than 3.500 km
then the operating air carrier shall offer the passengers meals and refreshments in accordance to the length of the delay, hotel accommodation if needed and transportation between hotel and airport, and the chance to make two phone calls, send e-mail, text- or fax message.
The operating air carrier shall offer the passenger the care and assistance he is entitled to, that is the initiative shall come from the air carrier. If a passenger is not offered assistance he can claim the cost incurred by having to buy meals and refreshments, from the operating air carrier if the cost is not excessive.
The right to care and assistance is always in place even if delay or cancellation is caused by extraordinary circumstances.