Ash-delayed Dutch couple receive refund

Monday, December 7, 2015 - 18:15
English

A Dutch couple bought a four-day package trip to Iceland. Due to the volcanic eruption in Eyjafjallajökull, the flight was delayed causing them to miss out on one night’s stay, which had already been paid for. After ECC-Iceland’s intervention, the trader agreed to refund one night’s accommodation as well as refunding costs for refreshments the couple had to buy during the delay.

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