News Archive

European City Guide and other scams

ECC-Iceland receives a few complaints every year from companies that have registered with databases such as Euro Business Guide, European City Guide and World Business Guide, which appear to be scams. The companies receive a contract where they are asked to register – seemingly for free – to appear in the database and/or books/booklets. After they have signed the contract they receive a bill for approximately 1000 Euros – which is said to be the annual fee. Upon closer inspection the fee appears in the contract in very fine and illegible print.

The art of complaining

Below are some helpful guidelines from ECC Iceland on how to complain to a trader. 

Taking your phone abroad

What to be ware of when using your phone abroad:

When making calls near the border of a country that is not a member of the EEA, your phone can automatically capture a network of a mobile provider in that country. Then the conversation will be charged as outside the EU and you can get a surprisingly high phone bill. Luckily, this is not a problem for consumers staying in Iceland as there are no borders close by!

What should consumers do if they have a complaint?

Some helpful directions from ECC Iceland on what resources are available for consumers to complain.

Contact the trader

10 years serving Europe's Consumers

2015 marks the 10 years anniversary of the network of European Consumer Centres (the ECC- Net) established in all 28 Member States of the European Union, Norway and Iceland and co-funded by the EU consumer Programme. Over the last 10 years, ECCs received more than 650,000 requests for information about their EU consumer rights - up 30 % between 2012 and 2014, and assisted about 300,000 consumers to deal with specific complaints relating to a cross border purchase– up 16 % in the same period.